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United Regional Physician Group

Wichita Falls, Texas


This 30-provider multispecialty group is affiliated with United Regional Health Care System, named a Top 100 Hospital award winner by Truven Health Analytics, and provides primary and specialty care throughout the system’s service area. The group was seeking consulting support to ensure that its EHR initiatives were being executed well and achieved short- and long-term objectives.


ECG was engaged to complete a rapid EHR optimization project to achieve near-term results and position the group for long-term enhancement and sustainability in its adoption of NextGen Healthcare Information Systems, LLC’s EHR. ECG established measurable organizational goals for system optimization; developed an action plan with immediate, short-term, and long-term activities; and completed the immediate activities for the group to secure quick wins.


United engaged ECG to manage and execute EHR optimization activities for four months to ensure that the group was on track to realize its long-term objectives for this engagement. ECG also recommended a staffing and support structure for the group to ensure it could achieve and sustain this greater impact post engagement. United achieved several notable milestones post optimization: collections increased 33.7%, days is accounts receivable dropped 23.9%, net collection rate jumped 10%, and receipt of Meaningful Use incentives reached $165,000 for FY 2013.