With unique expertise in strategy, clinical operations, finance, and information technology, our team knows what is required to become a high-performing physician group or ambulatory care network in a value-based world. We’ll tackle your challenges so that you can focus on what matters most – your patients.
Physician leaders are actively involved and exert influence in governance and management structures throughout the organization. A dyad physician and management leadership structure helps the organization navigate the changing healthcare climate.
Management maintains clear controls over the revenue cycle, clinic practices, and patient access protocols. Sophisticated reporting is leveraged to actively address improvement opportunities.
Automation and reporting capabilities are fully leveraged within practice management and EHR systems and sophisticated population health management and patient engagement strategies are employed. Pathway-guided protocols and care team coordination is fully enabled by supporting technologies.
High-performing revenue cycle processes are supported by integrated IT systems and allow clean claims to be submitted quickly and A/R to be processed timely. Work standards are in place to ensure and monitor efficient performance within the billing function.
To meet demand, delivery models support capacity and throughput, while maximizing provider time with patients. Patients are actively engaged to access care through various points within the community.
Physicians understand group standards and are involved in setting expectations and managing performance. The compensation structure supports the goals of the group.
The culture supports a patient-centered approach to care. The group understands its underlining cost structure and monitors both quality and expense performance against industry benchmarks. Coordinated improvement efforts are a group-wide initiative.
The cost of care across the physician enterprise is monitored at the provider level. Routine reports on quality, clinical operations, access, and staffing performance at each location are available, accurate, and drive management decisions.
To achieve the organization’s clinical integration strategies, payor structures, compensation methodologies, and group incentives are aligned. Partnerships with health systems, payors, and other medical groups are optimized to ensure care coordination across the community. Multidisciplinary physician structures and care teams monitor and improve the care model.
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Jessica co-leads the firm’s performance improvement practice. Her strategic, analytical, and operational skills and experience as both a healthcare executive and consultant have enabled her to be a catalyst for change with physician enterprises and ambulatory networks.
Medical group, faculty practice plan, and hospital leaders have trusted her to work alongside their practice and care teams to enhance patient access, increase physician and staff productivity, and achieve stronger financial performance. Jessica is adept at identifying hard-to-find approaches for improving performance and increasing physician and staff satisfaction without compromising or settling for less than optimal outcomes. A noted author and educator, Jessica has a passion for helping physicians and hospitals deliver outstanding care and prepare for value-based reimbursement.
Michelle co-leads the firm’s performance improvement practice and is a leading industry expert on the application of IT strategies in physician practices and ambulatory care settings.
As a leader of ECG’s information technology practice, Michelle directs development of IT plans and data-driven approaches to patient care. Her deep background with implementation and management allows her to craft strategies that prioritize actions with the greatest short- and long-term impact on patients, staff, physicians, and leadership, instead of tasks that may be the quickest and easiest. She is known for leading focused engagements that create value for her clients, applying innovation to complex tasks, and ensuring clarity at the task level so that action plans are successfully executed. With expertise in many major IT platforms, including Cerner, Epic, NextGen, and Allscripts, Michelle frequently shares her insights in articles and educational presentations for national audiences.